Delivery Policy

At MEILA HOME, we aim to provide fast, secure, and reliable delivery for all our customers. We use Royal Mail Tracked 24 for our deliveries to ensure your order reaches you as quickly and efficiently as possible.

1. Delivery Service: Royal Mail Tracked 24

We offer Royal Mail Tracked 24 for all UK deliveries. This service aims to deliver your parcel the next working day, including Saturdays, after dispatch.

  • Tracking: Once your order has been dispatched, you will receive an email or text message containing your tracking number. You can use this tracking number to monitor the progress of your delivery on the Royal Mail website.

  • Delivery Time: Royal Mail Tracked 24 typically delivers within 1 working day, but this is not a guaranteed service. While most parcels arrive the next day, please allow 1-2 working days for delivery.

2. Dispatch Times

Orders will be processed and dispatched within 1-2 working days, subject to stock availability. Orders placed on weekends/bank holidays may be subject to delays.

3. Delivery Costs

Delivery costs for Royal Mail Tracked 24 are as follows:

  • Standard Delivery: £[5.99] for orders under £[75.00].

  • Free Delivery: For orders over £[75.00], we offer free Royal Mail Tracked 24 delivery within the UK.

4. Missed Deliveries

If you are not available to receive your parcel, Royal Mail may:

  • Leave your parcel in a safe place (if instructed by you through the Royal Mail tracking system).

  • Attempt a redelivery on a subsequent day.

  • Leave a "Something for You" card to allow you to collect your parcel from your local Royal Mail delivery office or arrange a redelivery.

Please follow the instructions provided on the card to collect your parcel or arrange a redelivery.

5. Delivery Delays

While Royal Mail Tracked 24 aims for next-day delivery, delays can occasionally occur due to circumstances beyond our control (such as adverse weather or postal strikes). If your order has not arrived within 3 working days, please contact our customer service team, and we will assist you in tracking or resolving the delay.

6. Damaged or Missing Parcels

If your parcel arrives damaged, or if you suspect your parcel is missing, please notify us immediately:

  • Damaged Parcels: If your parcel arrives in a damaged condition, please take photos of the packaging and contents and contact us within 48 hours of receiving the item.

  • Missing Parcels: If your parcel has not been delivered within 5 working days of dispatch, please contact our customer service team, and we will investigate the issue with Royal Mail.

7. Delivery Areas

We currently deliver to all UK mainland addresses using Royal Mail Tracked 24. Unfortunately, we are unable to deliver to PO Boxes or international addresses at this time.

8. Contact Us

If you have any questions or concerns about your delivery, please contact our customer service team at [support@meilahome.co.uk].

Returns Policy

At MEILA HOME, we are committed to providing high-quality products. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer returns in line with your rights under UK law.

1. Your Right to Cancel (Distance Selling Regulations)

If you have purchased an item online, by phone, or via mail order, you have the right to cancel your purchase within 14 days from the day after you receive the goods. This includes sale and discounted items.

  • How to Cancel: To exercise your right to cancel, please notify us in writing (email ) within the 14-day period.

  • Returning Goods: You must return the item(s) within 14 days of notifying us of your cancellation. You are responsible for the cost of returning the item unless otherwise agreed by us.

  • Refunds: We will process your refund, including the standard delivery charge (if applicable), within 14 days of receiving the returned goods or proof of return, whichever is sooner. Please note that we are not required to refund additional costs if you opted for express or premium delivery.

2. Faulty or Defective Goods (Consumer Rights Act 2015)

If your item is faulty, you have a legal right to a refund, repair, or replacement.

  • Refunds for Faulty Goods: If a fault is discovered within 30 days of purchase, you are entitled to a full refund. After 30 days, you may be entitled to a replacement.

3. Exemptions to Returns

Certain items cannot be returned unless faulty, including:

  • Perishable goods (e.g., food and flowers)

  • Custom-made or personalised items

  • Items that are sealed for hygiene reasons (e.g., cosmetics or earrings) if the seal is broken after delivery.

4. Condition of Returned Goods

To be eligible for a refund, the item must be returned in its original condition with all packaging, tags, and labels intact. Items that are damaged, worn, or altered in any way may not be accepted for return, and refunds may be reduced if the item has been handled beyond what is necessary to establish its nature, characteristics, or functioning.

5. How to Return Items

To return an item, please follow these steps:

  1. Contact our customer service team to request a return.

  2. Package the item securely and include the completed form.

  3. Post the package to the returns address provided.

We recommend that you use a tracked service to return your item to ensure its safe arrival.

6. Processing Returns

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

7. Contact Us

If you have any questions about our returns policy, please contact our customer service team at [support@meilahome.co.uk].